On-Line User Guide & Manual

MPMsoft Medical Billing Software User Guide

  MPMSoft Tech Support > FAQs > Slow Computer(s)  
     
  Our computer(s) tend to freeze up and get caught up in a "please wait" syndrome and wont do anything unless we shut down and restart.  It feels like it takes a very long time to do simple tasks.

 

 
 

This is not an MPM Office issue; it is an issue of your computer(s). Have a computer tech person in your area check to see that:

(1)   Any active firewalls need to be correctly configured to allow communication of MPM Office on each individual computer to the host computer and back with little to no interference.

(2)   Any active packet sniffers (those hard-core anti-virus programs) need to be correctly configured to allow communication of MPM Office on each individual computer to the host computer and back with little to no interference.

(3)   All computers with MPM Office installed should be of a speed of 1.5GHz or higher and with a RAM of at least 1.5Mb or higher.  The computers should have no more RAM than they are built to handle.  I.E.: a computer may have 2 RAM slots and they may make RAM chips in 2GB per chip, but one would not put 4GB of RAM into the computer if the computer can only process less than that.  The computer manufacturer should be able to advise what is the maximum supported amount of RAM that should be installed.

(4)   All computers with MPM Office should be reviewed via TASK MANAGER to see what else is running in the background – MPM Office could indeed be the ONLY program running to the naked eye, but computers have a habit of doing their own thing in the background that are only visible when you ruin the TASK MANAGER or other similar program.  If other programs or services are running in the background, they could be interfering with the “brain power” needed for MPM Office to perform.

(5)   All computers with MPM Office should be “cleaned” by removing any unnecessary programs using the “ADD & REMOVE” feature in CONTROL PANEL.  Computers come with a bunch of unnecessary programs and features.  Removing things like DESKTOP WALLPAPER, CLIPBOARD, GAMES, etc. from both the Windows Features and any preinstalled programs (i.e.: multiple manufactures of a media player like Roxio, Windows, etc., or free or trial software) will allow for both more RAM availability and more HARD DRIVE space for the computer to perform better.

(6)   All computers with MPM Office should be defragmented on a regular basis by using a defragmenting software such as Diskeeper or other manufacturer.

(7)   All computers with MPM Office should be reviewed to make sure that they have a large amount of VIRTUAL MEMORY available to allow the computer to perform better. 

 
 
 

 

 
 
 
     
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