On-Line User Guide & Manual

Thank you for choosing MPMSoft MPM Office as your medical practice management software!

We have provided this section to assist you with the most common questions we receive in order to help you help yourself for those times that we are not available over the telephone.  If you do not see your question addressed here, please let us know so that we may assist you.

If you want to have MPMSoft assist you personally via telephone with your questions, please be sure to pay for your Licensing Fees. Our highly rated support services are worth every dollar invested!

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On my Medicare forms when I print on a HCFA 1500 in box 24e (diagnosis pointer) all dx codes print in that box (1,2,3,4) and only one number should print in that box even if you have 4 codes. How do I fix that?

How can I get solo practice to automatically come up when adding claims? It seems the default is on 7?

How do I print a number in box 24c of the claim form?

How do I create a Superbill for our practice?

How do I zero out a credit balance?

I keep getting "Record Locked by Another User" when I am the only one in the program. Is there a ghost in my machine?

How can I edit a diagnosis once the claim has been entered if I entered an incorrect diagnosis? The system won't let me.

How do I send an End of Year Report to a Patient for Tax Purposes?

When I’m in the Patient Data under Pay/Adj it says how many charges patient has, but when I go to the Patient Ledger it only shows one charge? Sometimes the payments don't show on the Ledger either. What's going on?

If I add a claim for a patient it automatically goes to the electronic claims file, but if for some reason something I entered is not right and I delete the claim, will it still appear on the electronic file and will it affect the claim?

I submitted a claim electronically and my clearinghouse rejected it stating that the “rendering provider name (loop 2310b) is used. It's not required when segment prv (loop 2000a) is used." What does this mean??

Is there a way to tell who I have sent billing to from week to week or month to month without checking account individually or using my memory?

What is the report for checking on aging claims?

How do I enter a patient with 3 insurances?

Can I send secondary and tertiary claims electronically?

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