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MPMSoft Tech Support >
Site Map |
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MPMSoft Site Map |
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To help navigate you around the MPMSoft Tech Support site we have
created the MPMSoft Tech Support Site Map. You can click on each
link and it will take you to the specific page: |
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1. |
Index - Tech Support Home Page & User Manual |
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2. |
FAQs - Main Frequently Asked Questions page |
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3. |
faq_aging_claims -
What is
the report for checking on aging claims? |
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4. |
faq_backup -
How do I
backup the MPM Office program to an external device/drive? |
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5. |
faq_billing_statements -
Is there
a way to tell who I have sent billing to from week to week or month to
month without checking account individually or using my memory? |
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6. |
faq_box_24c -
How do I
print a number in box 24c of the claim form? |
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7. |
faq_box_24e -
On my
Medicare forms when I print on a HCFA 1500 in box 24e (diagnosis
pointer) all dx codes print in that box (1,2,3,4) and only one number
should print in that box even if you have 4 codes. How do I fix that? |
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8. |
faq_clearinghouse_questions
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I submitted a claim electronically and my clearinghouse rejected it
stating that the “rendering provider name (loop 2310b) is used. It's not
required when segment prv (loop 2000a) is used." What does this mean?? |
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9. |
faq_credit_balance -
How do I
zero out a credit balance? |
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10. |
faq_edit_diagnosis -
How can I
edit a diagnosis once the claim has been entered if I entered an
incorrect diagnosis? The system won't let me. |
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11. |
faq_electronic_claims -
If I add
a claim for a patient it automatically goes to the electronic claims
file, but if for some reason something I entered is not right and I
delete the claim, will it still appear on the electronic file and will
it affect the claim? |
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12. |
faq_end_of_day -
What reports can I run at the end of each
day to make sure I got everything at the end of each day? |
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13. |
faq_faster_network_environment -
Is there a way to make MPM Office work
faster in a Networked environment? |
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14. |
faq_mac_vs_pc -
Can MPM Office work on a Mac computer that
can run Windows software? |
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15. |
faq_networked_computers -
Our
networked computers randomly go down. Is there something that can be
done about that? It gets caught in a "please wait" syndrome and wont do
anything unless we shut down and restart. |
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16. |
faq_patient_insurance -
How do I
enter a patient with 3 insurances? |
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17. |
faq_patient_ledger -
When I’m
in the Patient Data under Pay/Adj it says how many charges patient has,
but when I go to the Patient Ledger it only shows one charge? Sometimes
the payments don't show on the Ledger either. What's going on? |
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18. |
faq_record_locked -
I keep
getting "Record Locked by Another User" when I am the only one in the
program. Is there a ghost in my machine? |
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19. |
faq_secondary_electronic -
Can I
send secondary and tertiary claims electronically? |
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20. |
faq_slow_computers -
Our computer(s) tend to slow down alot and
may freeze or take what feels like a long time to do something. What
can we do? |
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21. |
faq_superbill -
How do I
create a Superbill for our practice? |
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22. |
faq_tax_report -
How do I
send an End of Year Report to a Patient for Tax Purposes? |
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23. |
faq_type_of_practice -
How can I
get solo practice to automatically come up when adding claims? It seems
the default is on 7? |
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24. |
faq_unable_to_find_claims -
Why can't
I see a claim I created when I go to Print it or send it Electronically? |
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25. |
site_map - This is the Site Map page for the
MPMSoft Tech Support section. |
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26. |
upgrades - This is the page that will help
you keep your MPM Office program updated to the latest version. |
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